Frequently Asked Questions
Page content
Choosing your outfit
How do I choose my size?
Check the size information on the product page before ordering. If you're unsure, email kusumenterprisesghs@gmail.com with the product name and your measurements for help choosing.
Does every outfit include pants and a dupatta?
No. The included pieces vary by product. Check the product title and description to confirm whether you're buying a kurta on its own, a set with pants, or a set with a dupatta.
How should I care for my outfit?
Follow the care label supplied with your garment. If you're unsure about washing or ironing a particular piece, contact us before cleaning it.
Orders
Can I pay cash on delivery?
Check the payment options offered at checkout for your order. For help with a COD order, email us with your order number.
How can I ask about my delivery?
Email kusumenterprisesghs@gmail.com with your order number so we can help with your delivery enquiry.
Returns & exchanges
How long do I have to request a return or exchange?
Returns and exchanges can be requested within 5 days of delivery. Items must be unworn, unwashed and unaltered, with original tags and packaging. All pieces of a set must be returned together.
Is there a deduction from my refund?
For both prepaid and COD orders, ₹150 is deducted towards freight and handling charges.
How much does an exchange cost?
The first exchange is free outside sale periods. During sale periods, a ₹150 exchange fee applies. A second exchange costs ₹150. Size and colour exchanges depend on availability.
How do I request a return or exchange?
Email kusumenterprisesghs@gmail.com with your order number, the item and whether you want a refund or an exchange. For an exchange, include your preferred size or colour. Read our Returns & Exchanges page for full details.
What if I receive a damaged or incorrect item?
Email us within 5 days of delivery with your order number and a photo of the issue.