Returns & Exchanges
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We want you to love every piece you order. If something isn't right, here's how returns and exchanges work.
Returns (within 5 days of delivery)
- Items must be unworn, unwashed and unaltered, with all original tags and packaging
- All pieces of a set must be returned together (for example, kurta, pants and dupatta)
Refunds
- Prepaid orders: the refund is processed after deducting ₹150 towards freight & handling charges.
- COD orders: the refund is issued after deducting ₹150 towards freight & handling charges.
Exchanges (within 5 days of delivery)
- First exchange: free (not applicable during sale periods)
- During sale periods: a ₹150 exchange fee applies
- Second exchange: a ₹150 fee applies
Exchanges for a different size or colour depend on availability. If your choice is out of stock, we'll offer a refund instead.
How to request a return or exchange
- Email us at kusumenterprisesghs@gmail.com within the time limit above.
- Include your order number, the item(s) and whether you'd like an exchange (size or colour) or a refund.
- We'll reply with the next steps for sending the item back.
Damaged or wrong item?
If your order arrives damaged or you received the wrong item, email us within 5 days of delivery with your order number and a photo, and we'll make it right.
Questions?
Write to us at kusumenterprisesghs@gmail.com and we'll be happy to help.